💪 Overview
Join the Mealco team as a Senior Operations Manager! We are a New York-based startup revolutionizing the restaurant industry. We enable the connection between restaurants, creators, and customers to launch and scale top-quality, consistent brand experiences without the costs of traditional brick-and-mortar. We are backed by top NY investors and CEOs and are quickly scaling our food brands with innovative technology as our backbone.
We are looking for a process-focused builder who will hit the ground running from day 1, building, and implementing scalable user-focused operational processes that will allow our business to grow without limits. We are looking for a strong people manager who is both laser-focused on the details and can think big-picture to unlock optimal performance and best-in-class user experience.
🧩 What you will do
- Partner with our VP, Operations to identify, evaluate, and implement systems and tools to understand every user need, maximizing users’ business performance and engagement
- Lead and inspire the Customer Success and Implementations teams, fostering a positive and collaborative work environment, focusing on users’ onboarding and long-term success
- Establish, monitor, and analyze key performance indicators (KPIs) for both Customer Success and Implementations teams to identify trends, and make data-driven decisions.
- Develop CRM system, in collaboration with the technology team, tailored to the specific needs of our user-facing operations.
- Utilize AI to ensure consistency and quality for all of our restaurant users by defining quality standards and monitoring adherence
- Develop comprehensive training programs for both Customer Success and Implementations teams.
🔍 Who you are
- Extremely detailed and organized individual with experience in customer success or implementations
- MBA Preferred
- 5+ years of experience in building and scaling operational processes (preferably with CRM systems)
- 4+ years with people management experience
- Proven ability to apply data-driven and detail-oriented thinking to building and improving processes
- Demonstrated passion to lead at an early stage startup environment
- Track record of strategic thinking and problem-solving skills
- Strong desire to wear different hats and be a leader in a venture-backed company